Terms & Conditions

Terms & Conditions

Scope

These terms and conditions apply to the passenger or goods transportation services provided by ThaixiTour (hereinafter referred to as the service provider).

Agreement & Transfer

An agreement is formed when the customer accepts the service provider’s offer or makes a taxi booking through the website, reservation form, or by calling customer service. The service provider has the right to transfer the taxi booking information and the agreement, in whole or in part, to third parties without the customer’s consent.

Cancellation Right

The customer has the right to cancel the service or taxi booking at least 24 hours prior to the agreed start time of the service or transportation, with no cancellation fee. If the cancellation occurs less than 24 hours before the start of the booking, the full reservation fee will be charged. Cancellations must be made in writing via email or through the contact form on the website.

Liabilities

The customer is responsible for the accuracy of the information provided to the service provider. The customer is also responsible for insuring themselves, their luggage, and valuable items.

The customer is liable for any damages caused to the driver or the vehicle due to transported luggage or inappropriate behavior. The customer is responsible for ensuring that the service provider has unrestricted access to the designated departure address and destination.

The service provider commits to providing the passenger or goods transportation according to the customer’s order. The service provider also commits to offering a substitute transportation within a reasonable time if the agreed transportation is not available.

Force Majeure

The service provider is released from complying with the obligations under the agreement and any liability for damages in cases of force majeure, which refers to an unexpected extraordinary event that prevents the fulfillment of the agreed obligations. Force majeure includes, but is not limited to, accidents, strikes, hurricanes, riots, mobilization, earthquakes, natural phenomena that prevent service provision, volcanic eruption, war, and acts of authorities that prevent performance, such as import bans and seizures. In monetary obligations, disruptions in payment transactions or public transportation are also considered force majeure.