Privacy Policy

Privacy Policy

Data controller

ThaixiTour
819/74 Ekkachai Road
Bangbon, Bangkok
Thailand

Phone number
+66 61 878 6678

Email address
Info(a)thaixitour.com

We process the following information

Name
Address
Phone number
Email address
Receipt details and payment transactions
Order-related information
Service usage and booking details
Customer messages and their contents
Customer feedback
Marketing permissions (email, text message)
Information about sent marketing messages
Information about gift cards, coupons, and their usage sent via email
Shipments and customer responses

Customer information is processed for the following purposes

To provide, develop, and carry out customer service, monitoring, and analysis of services
To improve the service
Communications and customer relationship management
Processing of orders
Implementation of marketing activities

Retention period of the data

Customer purchase information is retained for a maximum of 5 years. The customer can request the deletion of information after the end of the customer relationship. The processing of personal data is based on the customer’s consent. The customer accepts the processing of personal data when registering or placing an order for the service.

Customer information may be disclosed to partners in the following situations

Customer information may be disclosed to payment service providers, such as banks, and other providers of payment services
Customer information may also be provided to IT service providers who enable, among other things, the sending of marketing messages
Customer information is transferred to transport companies to facilitate delivery

Key partners

Payment transaction intermediaries, such as Stripe
IT service providers, such as Google LLC (Analytics)
Marketing-enabled partners

Personal data is processed, whenever possible, primarily within the EU and the European Economic Area.

Partners are required to comply with the general data protection regulations.